Returns and Exchanges
We make every effort to ensure that your order arrives in mint condition. We are confident that you will be happy with your purchase from Saviour. Should you be dissatisfied with your purchase in any way, it can be returned or exchanged provided that it is in saleable condition with tags attached and a proof of purchase. Please check items thoroughly upon delivery before removing any attached tags. Sample sale items are non-refundable.
Refund requests will be fulfilled with a credit note to your saviour-online.com account. It can be used for your next order and any unused credit will remain on your account until your next purchase. Please note that we don’t give cash or credit card refunds.
Size exchanges are subject to stock availability and we have a limited quantity of our products. Please clarify any doubts about sizing before ordering. If we are unable to fulfill your exchange request, you will receive credit in your saviour-online.com account. We are unable to process any exchange requests for a completely different item.
In the case that the product is faulty, we will offer you a full refund that excludes shipping and any custom or tax duties.
Please return products to us using a recorded delivery service. We cannot accept responsibility for loss or damage during transit. Saviour-online.com will accept returns within 7 days of delivery for UK customers and within 21 days of delivery for International customers. In your return package, please include a copy of your receipt, and your reason for the return or exchange.
Any access or use of saviour-online.com will signify your consent to our Terms and Conditions. We reserve the right to update this section at any time without notice. Please check back regularly to ensure that you are aware of any changes in our practices.