Terms and Conditions

Please read through the following conditions before ordering from Saviour.
We’ve kept our Terms and Conditions clear, simple and easy to understand.
If you have any queries or require further information, please contact us at
info@saviour-online.com.

GENERAL INFORMATION
This website is operated by Saviour and owned by Saviour Projects Limited.

OUR HEAD OFFICE ADDRESS AND CONTACT INFORMATION:
Wychwood Barn
Wychwood Lane
Shermanbury
West Sussex
RH13 8HE
T +44 (0) 1403 713526
E info@saviour-online.com

INTELLECTUAL PROPERTY
Saviour and the materials on our site are protected by international copyright laws. No materials or information can be copied, reproduced, modified, distributed, displayed or transmitted, for purposes other than personal use and reference, without our prior written consent. Product and company names, trademarks or logos are the properties of Saviour Projects Limited.

PRICES AND VAT
All prices shown on our site are in GBP Pound Sterling and are inclusive of VAT (based on current UK rate). Saviour reserves the right to amend prices on the site at any time.

ACCESSIBILITY
Saviour-online.com may be inaccessible during regular maintenance sessions or due to technical difficulties.

LINKS
We may include links to other sites from time to time. Saviour has no control over the content of these sites and will accept no liability in this respect.

JURISDICTION
This agreement is governed by the laws of England and by using saviour-online.com, you agree to submit to the exclusive jurisdiction of the courts of England.

SELLING RESTRICTION
Many of our products are available in limited quantities and sell out very quickly. Saviour will aim to replace stock levels at their discretion.

PRIVACY
In order to provide a better service, we would like you to register an account at saviour-online.com. Your personal information is collected and stored, which will make your shopping experience quicker and more convenient. We appreciate your trust and your personal information will be treated with the utmost respect.

We hate spam as much as you do. So we will not share, rent or sell your personal information including e-mail address to anyone without your permission. Information collected will be used only by Saviour or other divisions within Saviour Projects Limited.

You may be concerned about the use of cookies on saviour-online.com. Cookies are small data files that are unique to each user so that saviour-online.com can distinguish between users, they do not hold personal information about you. We use cookies to remember your preferences so as to make your experience smoother and more hassle-free. If you don’t like the idea of cookies, you can disable it in your web browser’s options.

We may contact you to provide information about Saviour or special events, programs, or offers that may interest you. If you do not wish to receive such e-mails, please let us know by updating your preferences via Your Saviour Account or by writing to info@saviour-online.com.

The personal information you share can be updated, changed or removed at any time. Log in to Your Saviour Account where you have the option to update your details. You also have the option of subscribing or unsubscribing to our newsletter. Alternatively, write to info@saviour-online.com at any time if you wish to update or remove your contact information and subscription.

SECURITY
We take reasonable care to provide appropriate security controls to ensure that our site is safe and secure.

When you make a purchase at saviour-online.com, we will ask for your name, address, telephone number and email address to ensure prompt delivery of your order. This information will only be used for internal purposes and to fulfil your order.

We use PayPal to take credit/debit card payment for an order; you will be transferred to the PayPal site where your card payment is processed via secure server (SSL). PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you send payment through PayPal you are providing only PayPal, not us, with your card information. You do not need to have a PayPal account.

In the unfortunate event that your information has been leaked or misused, Saviour cannot be held liable for any losses incurred to you.

RETURNS & EXCHANGES
We make every effort to ensure that your order arrives in mint condition. We are confident that you will be happy with your purchase from Saviour. Should you be dissatisfied with your purchase in any way, it can be returned or exchanged provided that it is in saleable condition with tags attached and a proof of purchase. Please check items thoroughly upon delivery before removing any attached tags. Sample sale items are non-refundable.

Refund requests will be fulfilled with a credit note to your saviour-online.com account. It can be used for your next order and any unused credit will remain on your account until your next purchase. Please note that we don’t give cash or credit card refunds.

Size exchanges are subject to stock availability and we have a limited quantity of our products. Please clarify any doubts about sizing before ordering. If we are unable to fulfill your exchange request, you will receive credit in your saviour-online.com account. We are unable to process any exchange requests for a completely different item.

In the case that the product is faulty, we will offer you a full refund that excludes shipping and any custom or tax duties.

Please return products to us using a recorded delivery service. We cannot accept responsibility for loss or damage during transit. Saviour-online.com will accept returns within 7 days of delivery for UK customers and within 21 days of delivery for International customers. In your return package, please include a copy of your receipt, and your reason for the return or exchange.


Any access or use of saviour-online.com will signify your consent to our Terms and Conditions. We reserve the right to update this section at any time without notice. Please check back regularly to ensure that you are aware of any changes in our practices.